Exchange & Return Policy
Exchange & Return Policy
At Sahfa, every article is checked before dispatch. We accept exchanges only in the following cases:
- The item is defective or damaged
- You received the wrong item (wrong article, size or colour)
How to request an exchange
- Contact us within 3 days of receiving your parcel.
- Share your order number, clear pictures of the item and an unboxing video of the parcel.
- Once approved, our team will guide you on sending the item back.
Conditions
- Items must be unused, unwashed and unaltered, with original tags and packaging.
- Exchanges are subject to stock availability. If the same article is unavailable, store credit will be offered.
- Sale and discounted items are not eligible unless defective or wrong.
- We do not offer exchanges for change of mind or size preference.
Contact our customer care team:
WhatsApp / Call: +92 309 8199786
Email: cs.support@sahfa.pk