REFUND POLICY

What is a return policy?

We have a return policy of 7 days from the date of delivery. If you are dissatisfied with your order, you receive, you can request for a replacement as long as it meets our terms & conditions which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact.

Did you receive any faulty or wrong products ?

We want all our customers to receive top quality goods. If you think there is a fault with an item or it does not confirm to the product you have ordered, you can return it back to us. Email us your query with the picture as proof at Order.serenepremium@gmail.com. Any product is unsatisfactory due to defective workmanship or material’s. We will not replace or refund you on COD on domestic orders, the refunds are only applicable for international orders if required.

Will shipping charges be refunded

Our refund policy includes paying back the whole amount of a suit, shipping charges and other taxes are not refundable.

How will I receive my refund ?

We offer a refund only if the article is faulty or having manufacturing defects. Our refund will be credited back to you in the form of a voucher of the same value which can only be used in Online Shopping in the meantime or can be used in future as well.

Sale items

Products purchased on sale or other promotions are not eligible for returns and exchange, unless you have received damaged goods. Products purchased before sale campaign cannot be exchanged with sale items. Sale articles are NON-RETURNABLE/REPLACEABLE.(Any previously purchased article will not be exchanged with the SALE’s stock & will be exchanged/returned on the same amount paid at that time).